How do I request a complimentary group trial?
Choose the ages 5–7 or ages 8–12 Tuesday group on the classes page and use its trial request button. Create your parent portal if prompted; Aubrey will follow up with the exact trial date.
Contact and support
Ask Aubrey
Playce Academy is a one-person business, so your email goes directly to Aubrey. Ask about a group trial, recurring enrollment, a private lesson, Step Up, billing, or an existing family account.
Email founder@playceacademy.comGroup classes
Review current ages, Tuesday times, tuition, opening conditions, and the complimentary group trial.
Private lessons
See the $85 hourly rate and what to include in a one-time or recurring request.
Step Up
Review Playce provider status and the details families should confirm through EMA.
Response expectations
Aubrey reads each message personally. Response timing varies with coaching and business commitments, so please include any relevant dates in your email.
Frequently asked
Does a trial request enroll or bill my child?
No. A child may receive one complimentary group trial for life, but the request does not reserve a place, create recurring enrollment, or start billing. Recurring enrollment requires Aubrey's approval.
How do I ask about a private lesson?
Use the private lesson request email. Include your child's age, whether you are asking for a one-time or weekly lesson, preferred timing, and your coaching goals.
How do I get account or billing help?
Email founder@playceacademy.com from the email address connected to your family account and describe what you need help with.